Terms and Conditions

General Terms and Conditions

Terms and Conditions of Purchase

Prices are shown in SEK for visitors to Sweden, NOK for Norway, DKK for Denmark and EUR for other EU countries.
All prices are shown inclusive of VAT.
A 12 per cent VAT rate applies to food supplements.
A 25 per cent VAT rate applies to skincare products.
The final amount, including VAT, delivery charges and any other fees, is always shown at the checkout before you confirm your purchase. Final currency, VAT, postage and any charges This is always shown at the checkout before you confirm your purchase.
Any promotions are clearly marked and are for a limited time only. We reserve the right to sell out and to adjust prices in the event of changes to tax rates.

At Bonimedics, we offer secure and flexible payment solutions so that you, as a customer, can choose the option that suits you best. We work with established payment partners to ensure the security of every transaction.

Available payment methods:

Klarna – Pay straight away, pay later or spread the cost.
Swish – Quick and easy via your mobile. (provided by Dintero)
PayPal – Secure payment via your PayPal account or by card.
Card payment – Visa, Mastercard and American Express.
Invoice – Via Klarna, with a payment term of at least 14 days.

Terms of payment:

The seller may demand payment for the goods from the moment they are dispatched from the seller to the buyer. If the buyer uses a credit or debit card, the seller may place a hold on the purchase price on the card at the time of ordering. The card will be debited on the same day the goods are dispatched. For payment by invoice, the invoice will be sent to the buyer when the goods leave the warehouse. The payment terms are stated on the invoice and are at least 14 days from receipt. Buyers under the age of 18 cannot pay by invoice.

Swish via Dintero

When paying via Swish, the service is provided by our partner Dintero. When you select Swish as your payment method, you will be redirected to a secure payment page where the payment is completed using your mobile BankID.

We do not enter into contracts with persons under the age of 18 without the express consent of their guardian.
Our marketing is not aimed directly at minors.

Sweden:
Home delivery via Postnord Varubrev: Parcels are delivered to your letterbox or left outside your door if they do not fit inside. Delivery within 3–5 working days. A delivery charge of 49 kr applies to orders under 500 kr.

Delivery to an agent:
The parcel is sent via Postnord to the nearest collection point and collected by the recipient, or by an authorised representative. Delivery within 1–3 working days. A delivery charge of 89 kr applies to orders up to 1,000 kr.

Other Nordic countries (Denmark, Finland and Norway):
A delivery charge of 89 kr applies to all orders. For purchases over 1,000 kr, there is no delivery charge. We deliver your goods to a Postnord collection point.

Orders placed before 3.00 pm are processed within one working day and are normally delivered within 3–5 working days. There may be some deviations from the delivery terms due to the current COVID-19 situation. Deliveries are made directly to the address you provided when placing your order. Parcels not collected from collection points will be returned to us. Parcels are usually held at collection points for 14 days.

If a parcel is returned because it has not been collected, a fee of 149 SEK will be charged to cover postage and handling costs. The fee will be deducted automatically from your Klarna refund.

When you receive your order, it is important to check that the items are not damaged or faulty. If you discover a fault, please contact us as soon as possible by email at info@bonimedics.com for further instructions.

You have 3-year right to make a claim in accordance with Swedish law. Complaints must be made within reasonable time after the fault has been detected. Notifications submitted within 2 months from the time the fault was detected is always deemed to have been submitted in good time.

If a complaint is upheld, you are entitled to:

Remedial (e.g. a new parcel is sent),
Replacement delivery,
Price reduction, or
Cancellation of the purchase if the defect is significant.

The right to make a complaint also applies to skincare products, but not to faults arising from incorrect use or normal wear and tear.

You’ve always 14-day right of withdrawal from the day you received the goods. Once you have notified us of your wish to cancel, you have a further 14 days It is up to you to return it.

Refunds will be issued within 14 days and includes the price of the item and the cost of the cheapest standard delivery. You are responsible for the return postage.

For health and hygiene reasons, the right of withdrawal does not apply to skincare products that have been opened or are damaged, or to dietary supplements or capsules that have been opened.

Please feel free to use The Swedish Consumer Agency’s standard form for the right of withdrawal.

If you exercise your right to cancel, we will refund the price of the item and the original delivery charge for the cheapest standard delivery option.

Refunds will be issued within 14 days from the date on which you notified us of your decision to cancel. However, we are entitled to withhold the refund until the goods have been returned or you have provided proof that they have been sent back.

You are responsible for the return postage unless otherwise stated. If you have chosen a more expensive delivery method than the standard option, we will only refund the cost of the cheapest available delivery option.

As a consumer within the EU, you have the right to refer the matter to an alternative dispute resolution body if we are unable to resolve a complaint directly between us.
We follow The National Board for Consumer Complaints (ARN) recommendations, www.arn.se.

You can also use The European Commission’s Online Dispute Resolution (ODR) platform: https://consumer-redress.ec.europa.eu/index_sv.

Privacy and confidentiality

Bonimedics operates under Bonipharmex AB, which is responsible for the processing of personal data.
We process personal data in order to provide our services, for example:

Order and delivery processing
Customer service and returns
Sending out order confirmations, delivery notifications and information
Marketing communications (newsletters and text messages, if you have given your consent)
Customer surveys and the publication of reviews

Your rights
As a customer, you have the right to:

To exercise your rights, please contact us at info@bonimedics.com or by post to our address:
Bonipharmex AB, Gustav III’s Boulevard 10, 169 72 Solna

If you believe that we are processing your personal data incorrectly, you can contact the supervisory authority The Swedish Data Protection Authority (IMY), www.imy.se.

To create and maintain your personal account.
To receive and process your orders and dispatch your goods to you.
To deal with any returns.
To send you notifications about the delivery status.
To answer your questions and keep you informed about new or amended services.
To answer your questions and keep you informed about new or amended services.
To send marketing offers via newsletters and text messages.
To send you surveys that give you the opportunity to influence Bonimedics’ products and services.
For the public publication of reviews for sales and marketing purposes.

If you have any questions regarding the processing of personal data, please feel free to contact Bonipharmex AB via info@bonimedics.com