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Customer Service

We take a personalised approach to skin and scar care!

We’re here for you!

We offer scar consultations where our experts help you find the right treatment for your specific scars. With us, you’ll feel that we’re with you every step of the way – from your very first consultation with your specialist, through the entire treatment process, right up to your follow-up appointment. Our approach is based on building a long-term, personalised relationship with our clients, founded on trust and accessibility.

Contact us via the chat feature on our website and you’ll get quick and easy answers to all your questions

Advice – We’re here for you

We know that every scar is unique – just like you. That’s why we’re here to support you throughout the whole process, no matter where you are in your scar treatment journey. Our aim is to help you feel confident and well-informed when choosing the right product for your specific needs.

Do you have any questions about which treatment is best for you, how to use our products, or how best to look after your scar? Please don’t hesitate to contact us. We offer personalised advice and are happy to share our knowledge and experience so that you can achieve the best possible results.

Please feel free to get in touch – we’d be happy to help!

Frequently Asked Questions and Answers

Once a scar has formed, it is important to keep the area moisturised and protected from sun exposure to avoid the risk of the scar becoming discoloured. Medical-grade silicone has been in use since the 1980s and is backed by well-established research. The silicone is designed to maintain the skin’s moisture balance and help the skin regain its elasticity. The result is that the skin’s natural repair system is strengthened and the scar becomes softer, smoother and less visible. Medical-grade silicone can be used on all types of scars as soon as the wound has healed and active scar tissue has formed.

The silicone forms a layer that protects and restores the scar’s moisture balance. However, the film allows oxygen to pass through, enabling the scar to ‘breathe’. The silicone particles are far too large to penetrate and be absorbed by the skin. Silicone also helps to regulate collagen production at the scar site.

Bonimedics’ medical-grade silicone products come in various forms, including silicone gel, silicone plasters and silicone sticks. The stick and the gel have a similar effect, but the stick represents a revolution in design and makes application easier. Depending on the size of the scar and its location on the body, you can assess which product is most suitable. If you need help with this, you can get a free scar consultation from our experts via the chat function in the top right-hand corner of the website.

For best results, the scar should be covered with the silicone product for as much of the day as possible. For scars exposed to sunlight, it is important to choose a product containing SPF, or alternatively a silicone patch that covers the area properly.

Most of our products should be used for at least 8–12 weeks to achieve the best results.

Epi-derm silicone plasters should remain on the treatment area for at least 12 hours a day. The other products should be reapplied throughout the day and whenever they come into contact with water.

The newer the scars are, the faster the products work. However, our products have been proven to work on scars up to 15 years old and may even be effective on older scars.

Ideally, the scar should have developed from a wound, and there should be some activity in the scar tissue. You can easily check this by pressing gently on the scar. If the skin turns white and then reddens slightly, it is likely that the scar is active and our products can help.

We’re here for you!

We offer scar consultations where our experts help you find the right treatment for your specific scars. With us, you’ll feel that we’re with you every step of the way – from your very first consultation with your specialist, through the entire treatment process, right up to your follow-up appointment. Our approach is based on building a long-term, personalised relationship with our clients, founded on trust and accessibility.

Contact us via the chat feature on our website and you’ll get quick and easy answers to all your questions

Call or chat with us

Our skin specialists are available

Call or chat with us

Our customer chat service is open on weekdays:

Our skin specialists are available:

If you exercise your right to cancel, we will refund the full amount of the item as soon as possible, or at the latest within 14 days of the date on which we received the item. You will be responsible for the cost of returning the item once it has been sent back.

You can also find our products at the following clinics and retailers: