Delivery and returns

We deliver your goods via Postnord.

Postage and delivery

Sweden
Home delivery via Postnord Varubrev: Parcels are delivered to your letterbox or left outside your door if they do not fit inside. Delivery within 3–5 working days. A delivery charge of 49kr applies to orders under 500kr.

Delivery to an agent
The parcel is sent via Postnord to the nearest collection point and collected by the recipient, or by an authorised representative. Delivery within 1–3 working days. A delivery charge of 89kr applies to orders up to 1,000kr.

Other Nordic countries (Denmark, Finland & Norway)
A delivery charge of 89 kr applies to all orders. For purchases over 1,000 kr, there is no delivery charge. We deliver your goods to a Postnord collection point.

When and how will I receive my parcel?

We deliver your goods via Postnord.

Orders placed before 3.00 pm are normally processed within one working day and delivered within 1–5 working days, depending on the delivery option chosen by the customer. There may be some deviation from the delivery terms. Delivery will be made using the delivery method you selected at checkout, either to your letterbox or to a postal agent. We can only guarantee our processing time for the order. We cannot guarantee the postal service’s delivery times.

It is the customer’s responsibility to provide the correct name, c/o and address. If your parcel is returned to us due to incorrect details or failure to collect it from the collection point, a fee of 149 SEK will be charged to cover postage and handling costs. This fee will be automatically deducted from your refund via Klarna. Parcels are usually held at Postnord collection points for 14 days; please check your delivery note for exact details.

During major campaigns and festive periods, we would like to thank you for your patience and understanding that processing times may, in some cases, be slightly longer; however, we will, of course, always do our very best to ensure that you receive your order as soon as possible.

Returns and the right to cancel

Damaged goods and complaints

When you receive your goods, it is important that you check that they are not damaged or faulty. If the item is faulty or damaged, please contact us as soon as possible by email at info@bonimedics.com and we will provide you with further instructions. You have a 3-year right to make a complaint under Swedish law.

Right of withdrawal

Under the Distance Contracts Act (Act (2005:59) on Distance Contracts and Contracts Concluded Off Premises), you always have the right to cancel your purchase within 14 days without giving any reason. The withdrawal period begins on the day after you have received your goods. The goods must be unused and in their original condition. For hygiene reasons, we reserve the right to refuse a refund if the seal on the goods has been broken.

Please feel free to contact our customer service team if you have any further questions about returns.

Return

Returns should be sent to the address below:

Bonipharmex AB
Gustav III’s Boulevard, 169 72 Solna
Stockholm

Return postage is payable by you, the customer.

Refund:

If you exercise your right to cancel, we will refund the full amount of the item as soon as possible, or at the latest within 14 days of the date on which we received the item. You will be responsible for the cost of returning the item once it has been sent back.

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Free delivery on orders over 500 SEK

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